Eligibility
Items must be unworn, unused and free from scratches or customer damage, with tags, original packaging, gifts and proof of purchase intact. Contact us for approval before sending anything back; unapproved parcels may not be identifiable or processed.
Exclusions
For hygiene reasons, opened or tried-on earrings and piercing jewellery cannot be returned. Custom, engraved or resized pieces, gift cards, clearly marked final-sale items and damage caused by improper wear or care are also excluded. Statutory rights for defective goods remain unaffected.
How to request a return
Email us within the return period with your Shopify order number, item name, reason and clear photographs. After receiving instructions, use a trackable service to the specified address and retain proof of posting. Do not send returns to a manufacturing or unconfirmed address.
Delivery cost and risk
For change-of-mind, sizing or preference returns, return delivery cost and transit risk are the customer’s responsibility, and original delivery charges are generally not refundable. For confirmed defects, damage or incorrect items, we will cover reasonable return costs and offer replacement or refund.
Inspection and refund
We will notify you after receipt and inspection. Approved refunds are normally submitted to the original payment method within 7–10 business days; banks and payment providers may take longer. Returns showing use, missing parts or failing the conditions may be refused and sent back.
Damage, errors and exchanges
If a parcel arrives damaged, incomplete or incorrect, retain the packaging and contact us with photographs within 48 hours. Exchanges depend on stock; if replacement is unavailable, we will offer a refund or another reasonable solution.